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Return Policy

General Policy

These are ECOLWELD.com’s (“P.E. SHIP CHARTER & SUPPLY, LLC.”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the ECOLWELD.com website.

All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting ECOLWELD Customer Service through any of our contact methods provided at www.ecolweld.com

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

  • Any product not purchased from ecolweld.com.
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
  • Any product from which the UPC code has been removed from its packaging.
  • Any product that exhibits physical damage.
  • Any product for which you have submitted a mail-in rebate.

 

Mail-In Rebate Policy

Any product offering a mail-in rebate is not returnable to P.E. SHIP CHARTER & SUPPLY, LLC. once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Out-of-Stock (Back-Order) Items

If P.E. SHIP CHARTER & SUPPLY, LLC. no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) P.E. SHIP CHARTER & SUPPLY, LLC. can send you a comparable replacement item, or 2)  P.E. SHIP CHARTER & SUPPLY, LLC. can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases

While P.E. SHIP CHARTER & SUPPLY, LLC. is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

Standard Return Policy

Return for refund within: 15 days
Return for replacement within: 30 days
Restocking Fee: Yes (25%)
This is our Standard Return Policy. Items covered by this policy (those products for which P.E. SHIP CHARTER & SUPPLY, LLC. states “This item may be returned for a replacement or refund within 30 days only”) must be returned to P.E. SHIP CHARTER & SUPPLY, LLC. 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by P.E. SHIP CHARTER & SUPPLY, LLC., and not the mere issuance of an RMA.

Limited Replacement Only Return Policy

Return for refund within: non-refundable
Return for replacement within: 30 days
Products that state “This item is covered by ECOLWELD.com’s Replacement Only Return Policy”, or items labeled as “Non-refundable” (or similar labeling) must be returned to  ECOLWELD with in 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by P.E. SHIP CHARTER & SUPPLY, LLC., and not the mere issuance of an RMA.

Open Box Refund Only Return Policy

Return for refund within: 30 days
Return for replacement within: non-replaceable
Products that state “This item is covered by  ECOLWELD.com’s   Refund Only 30-Day Return Policy”, or items labeled as “Non-Replaceable” (or similar labeling) must be returned to P.E. SHIP CHARTER & SUPPLY, LLC. within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by P.E. SHIP CHARTER & SUPPLY, LLC., and not the mere issuance of an RMA.

This is our Detailed Open Box Item Return Policy. P.E. SHIP CHARTER & SUPPLY, LLC. often sells items that are listed as “open-box.” Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by  P.E. SHIP CHARTER & SUPPLY, LLC., and not the mere issuance of an RMA. P.E. SHIP CHARTER & SUPPLY, LLC. cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or P.E. SHIP CHARTER & SUPPLY, LLC.) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product P.E. SHIP CHARTER & SUPPLY, LLC. guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. P.E. SHIP CHARTER & SUPPLY, LLC. will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.

Limited Refund Only 30-Day Return Policy

Return for refund within: 30 days
Return for replacement within: non-replaceable
Products that state “This item is covered by  ECOLWELD.com’s   Non-Replaceable 30-Day Return Policy”, or items labeled as “Non-Replaceable” (or similar labeling) must be returned to P.E. SHIP CHARTER & SUPPLY, LLC. within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by P.E. SHIP CHARTER & SUPPLY, LLC., and not the mere issuance of an RMA.